Booking Terms and Conditions

1.1 The ‘booking’ means a reservation of a holiday rental property, however made. 

1.2 ‘You, your’ means the person making the booking 

1.3 ‘We, us, our’ means Curated Cottages Ltd. We own and operate www.curatedcottages.co.uk. 

1.4 ‘Owner’ means the owner of the holiday property or the owner’s representative who has  authority to enter into an agreement on the owner’s behalf 

1.5 The ‘booking fee’ is an administrative charge made by Curated Cottages for processing the  booking. 

1.6 The ‘booking period’ refers to the booked period of the stay at the property from start date to end date. 

1.7 The ‘property’ means the holiday rental property which is the subject of the booking 

1.8 ‘Website or websites’ refers to the websites on which the property is advertised by us or our affiliate agents. 

1.9 ‘Third party, Third parties’ refers to suppliers of services that do not form part of the property rental contract, but which we may arrange on your behalf.   

1.10   References to ‘in writing’ in these Booking Conditions shall be deemed to include email 

2.1 The booking contract is between the you and the owner 

2.2 We act only as the agent of the owner for marketing the property and administering bookings.  We do not own the property. This means that when you book a property through us, you are entering into a contract (rental contract) directly with the owner for the use of the property and any related services (rental services) 

2.3 The booking contract between you and the owner becomes binding once a deposit and booking fee has been paid to us by you and a confirmation of the booking has been sent to you by us.

2.4 Bookings made through our online booking system are provisional until confirmed by us in writing.

3.1 You must be over 18 years old to make a booking with us. 

3.2  You must be present in the property during the booking period.  We do not accept bookings made on behalf of third parties. 

3.3  You assume full legal responsibility for all aspects of the booking. 

3.4 We reserve the right to refuse any booking made for single sex parties of more than six people, hen party groups, stag party groups and groups of three or more where all members are under the age of 21.

4.1 A booking fee and a deposit of 25% of the total rental fee must be paid by you before the booking can be confirmed. 

4.2 The booking fee is non-refundable. 

4.3 Rental deposits are non-refundable except as provided in these Booking Conditions. 

4.4 The balance of the rental charge or final payment is due at least six weeks prior to the commencement of the booking.  

4.5 Where the final repayment remains unpaid after seven days of the due date, we have the right to cancel the booking and re-let the booking period.  You have no right to claim against us or the owner for cancelling the booking in these circumstances. 

4.6 We may collect on behalf of a third party providing services to you that fall outside of the property rental agreement, charges for those third party services 

4.7 All payments must be made in pounds sterling. 

4.8 If you do not make payment to us by the day that payment is due we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time (but at 4% a year for any period when that base rate is below 0%_.  This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount. You must pay us the interest together with any overdue amount

5.1 You must promptly report to us any damages or breakages that occur during your stay at the property, irrespective of how the damage or breakage occurs or who was responsible. 

5.2 You must provide valid credit/debit card details, no matter how you pay the deposit or final payment.  These details may be used by the us or the owner to settle the cost of any damage for which you can reasonably be held responsible.  Failure to provide valid credit/debit card details no later than seven days after the due date of the final payment of the rental charge may result in the booking being cancelled. 

5.3 We, the owner or their/our representative will inspect the property after the guest departure.  We will notify you within 10 days of any damage noted and will send details, together with photographic images where appropriate and seek an explanation.  Where the explanation is considered insufficient to absolve you of responsibility, we will send you an invoice for the cost of replacement of the damaged item(s) or such other remedial work as is deemed necessary.  If the invoice is not settled by you within 14 days of issue, we may charge the applicable costs against the credit/debit card details which we hold on file.   

5.4 We reserve the right to require you to pay an additional security deposit in advance of the booking.   

5.5 We may use the security deposit in whole or in part to settle the cost of any damage or breakages for which we hold you responsible (up to a maximum of the security deposit).   

5.6 The owner reserves the right to make a legal claim against you for the repair or replacement of any damage or breakage and any loss arising from the booking, whether or not you have paid a security deposit.

6.1 Booking periods commence from 4pm on the scheduled day of arrival 

6.2 Booking periods end at 10am on the scheduled day of departure. 

6.3 Exceptions to these arrival and departure times may be made at our discretion.  Such exceptions may be subject to additional charges.

7.1 We require that owners provide accurate, complete and up to date information about the property and notify us in writing of any changes to the description of the property and/or the rental services relating to your booking which would make our descriptions inaccurate, incomplete and misleading 

7.2  The owner must ensure the property is well maintained, clean, tidy and in good repair at the start of the booking period 

7.3 The owner must ensure that that the property is vacant for the booking period, not make any use of the property (including conducting any viewings at the property) during your stay and provide you with exclusive access to the property and services for the full booking period.   

7.4 The owner must ensure the property and rental services comply with all applicable laws and regulations, in particular relating to fire, health, safety, utilities, planning and data protection 

7.5 The owner must have the right to provide the rental services, let the property and otherwise enter into a rental agreement with you. 

7.6 The owner agrees to provide property access details to you (including access cards, key safe codes) so that you can make use of the property for the booking period. 

7.7 The owner agrees to ensure any CCTV is turned off during the booking period 

7.8 The owner must, at their own expense and with a reputable insurance company, maintain insurance policies to meet the owner’s liabilities under the rental contract with you.   

7.9 The owner must be available to us for responding to queries, complaints and problems with arise during or after the booking period and use best efforts to resolve them (we shall try to facilitate a resolution if the owner requests us to do so, or if the owner has previously authorised us to do so, on their behalf) 

7.10 The owner agrees to provide you with a VAT invoice if you request one if VAT forms part of the charges to you

8.1 The maximum booking period for any booking is generally 28 consecutive days and is always subject to availability of the property.  However, certain properties may have shorter maximum booking periods which will be stated on the relevant property description page on our websites. You will not be permitted to make a booking for a holiday period which is longer than the maximum period. 

8.2 Certain properties will only be available for bookings of a minimum booking period.  This will be stated on the relevant property description page on our websites.  You will not be permitted to make a booking with a booking period that is shorter than the minimum booking period.

9.1 The number of guests permitted to stay in or otherwise use the property may not exceed the capacity identified on our websites unless otherwise agreed in writing by us. 

9.2 We reserve the right to refuse entry or to ask you to leave the property prior to or during your stay should we consider that the property will not be or is not being used for its intended purpose or that the number of guests exceeds the permitted maximum.  This will result in cancellation of the booking and no refunds will be due to you in this instance. 

9.3 You agree to keep all details of key safe entry codes private and confidential, and all keys or key cards safe and secure (house keys, garage or other outbuilding keys and window keys).  You will not, at any stage make copies of any keys.  If additional keys are required during your stay you must make a request in writing to us.  You will return all keys for the property as per the return instructions on the day of departure.  If any key, key cards, access cards are noted by us as missing after your departure by the owner, or our/their representatives, we will notify you and ask that they be returned at your cost immediately, or if necessary to ensure access for incoming guests is not hindered we may charge you for any replacements and or remedial works required eg:  lock replacements.  You will notify us immediately if any keys are misplaced during your stay.   

9.4 You agree to accord the property and its neighbours due care and respect at all times 

9.5  You agree to keep the property and all the furniture, utensils, equipment, fixtures and fittings in or on the property (including BBQ’s, outdoor furniture and any equipment made available for your use)  during the booking period, and on departure, in the same condition and state of cleanliness as it/they were  on arrival. We reserve the right to charge you for any additional cleaning or repair charges required after the end of your booking where you have failed to comply with these conditions.     

9.6 You agree to comply with any property or site-specific conditions – for example, but not limited to, lighting restrictions, noise restrictions, hanging of washing restrictions, use of BBQ’s, use of fireworks and similar.  You agree to familiarise yourself with, and abide by, all site-specific conditions and requirements as necessary. Failure to do so may result in you being asked to leave the property and termination of the booking.  No refunds will be due to the you in this instance. 

9.7 Smoking or vaping is not permitted in the property.  You agree to abide by any rules on smoking or vaping outside the property and on the site of the property as per the property or site-specific conditions. Any evidence of smoking outside the property must be removed on departure. Failure to do so will result in an additional cleaning charge of £40 + vat being imposed. 

9.8 A BBQ / outdoor kitchen may be provided for your use during your booking.  It is your responsibility to clean the BBQ prior to departure unless you have opted for the additional BBQ cleaning service and paid the associated charge in advance. Failure to clean the BBQ will result in an additional cleaning charge of £40 + vat being imposed. 

9.9 Charging of electric vehicles via the property’s electric supply is prohibited, unless the property specifically advertises the ability to do so, which may incur additional charges. 

9.10 Use of large appliances such as hot tubs which are not provided with the property is not permitted unless specifically agreed in writing by us. 

9.11 You agree to allow us, the owner and their/our representatives access to the property at any time during the booking period if we/they suspect a possible breach of these booking conditions. 

9.12 Where the property is in an agricultural or rural area there will occasionally be sounds, smells and wildlife/insects associated with country living that cannot be avoided.  In respect of any property there may be traffic noise, neighbouring building works, disruptions or disturbances that neither us nor the owner shall be held liable for.

10.1 Bed linen and towels will be provided in the property.  One bath towel and one hand towel per guest will be provided, which are for use in the property only and are not to be removed from the property by you. 

10.2 Costs included for electricity, gas, oil and water charges are included in the rental fee.  Electric vehicle charging costs may incur an additional charge. 

10.3 Any outages or other operational issues must be reported promptly to us and we will endeavour to fix the issue on a timely basis but will not be held responsible for the issue.   

10.4 Where internet connection / wifi is provided with the property it may not be used or any unlawful or inappropriate purpose. 

10.5 Where internet/wifi is provided with the property, the internet speed or availability cannot be guaranteed. 

10.6 Highchairs, cots and stairgates are available in some properties, but not all.  The property description will include details of such items provided, but you should enquire in each case with us if such items are required.  Mattresses and bedding for cots arenot supplied and must be provided by you.

11.1 We may offer services to you which will be provided by a third party directly to you, where our role is simply to facilitate the payments between you and the third party in respect of those services.  If you take those services provided by a third party, the contract for those services will be between you and the third party providing those services.  We will not be liable for the failure of the third party to supply the third party services to you.

12.1 Pets are only allowed in properties that are advertised as allowing them on our websites or where otherwise agreed in writing in advance with us. 

12.2 Where a fee is charged for pets, this must be paid prior to your arrival. 

12.3 Guest assistance dogs are free of charge but may only be allowed in pet-friendly properties.   

12.4 Pets must be house-trained, clean and up to date with all appropriate vaccinations and flea prevention treatments. 

12.5 Pets may not be left unattended in the property. 

12.6 Pets are not allowed on any furniture or in bedrooms. 

12.7 Where the property does not accept pets, this does not guarantee that pets have never been in the property 

12.8 You must remove all evidence of pet occupation, both inside and outside the property, before departing.  Failure to do so will incur a charge of £40+vat for extra cleaning of the property. We will send you an invoice for the additional cleaning charges or such other remedial work as is deemed necessary.  If the invoice is not settled by you within 14 days of issue, we may charge the applicable costs against the credit/debit card details which we hold on file.

13.1 Where you wish to make a complaint or raise an issue about any aspect of the property, you should contact us as soon as possible.  Complaints must in any event be made prior to your departure; it is not possible to address complaints made after your departure. 

13.2 We will seek to resolve any issues quickly and must be allowed a reasonable opportunity to do so without restrictions on access to the property.

14.1 You must notify use immediately in writing if you wish to cancel your booking.  Any cancellation will only take effect when we receive the written notice from you.   

14.2 If the cancellation is made before the final payment is due, you will not be liable to pay the balance but will forfeit the booking fee and deposit paid. 

14.3 If the cancellation is made after the final payment is due you will be liable to pay the full balance of the booking.  Any request for an exception to be made must be in writing to us and will be reviewed on a case-by-case basis in consultation with the owner. 

14.4 You agree that we may re-advertise the cancelled dates at whatever rate we deem reasonable. 

14.5 Where we or the owner has materially breached these Booking Conditions you are entitled to cancel the booking and receive a full refund. 

14.6 You are advised to take out adequate travel and trip cancellation insurance.

15.1 We reserve the right to refuse any booking and/or to cancel on behalf of the owner any booking already made if the property becomes unavailable due to circumstances beyond our or the owner’s reasonable control such as, but not limited to: fire, flood, gas leak, loss of critical services such as water, heating or lighting for the full duration of the booking period.  In such an event, a full refund, or if acceptable, alternative accommodation will be offered to you.  Neither the owner nor us can be held liable for any loss arising from the cancellation. 

15.2 We and the owner have the right to cancel a booking should you not comply with these Booking Conditions.  No refund will be due to you in this instance. 

16.1 Where you wish to make an amendment to the booking after it has been confirmed, you should make the request in writing to us with details of the proposed amendment.  We may need to consult with the owner and will notify you in writing as to whether the amendment is agreed.  We cannot guarantee that the amendment request will be agreed. 

16.2 If the amendment is approved, there may be additional charges, for example where the booking is moved into a more expensive booking period. 

16.3 We will charge an administration fee of £40+ VAT for amendments at are implemented.   

16.4 If you wish to transfer the booking to another party, you must seek the approval of us in writing and provide contact details for the new lead guest.  We will only transfer the booking where it has been confirmed by both you and the replacement guest.  The replacement guest will assume full responsibility for the booking and expressly agrees to these Booking Conditions when taking over the booking.

17.1 To the best of our knowledge, the detailed description of the property on our websites or in our other marketing materials were accurate and up to date at the time of publishing.   

17.2 If we become aware of any changes to the property that will materially impact the property description as advertised, we will promptly notify you.  We may, at our discretion, offer you the option to treat the change as grounds for cancellation of the booking. 

17.3 We cannot be held responsible for any changes or closures to local amenities or attractions mentioned in any of our marketing materials. 

17.4 We and the owner have the right to amend these conditions or the pricing of the property at any time prior to the booking being confirmed. 

17.5 We reserve the right to amend prices where they are due to errors or omissions.  Any such changes will be notified promptly to you, and you will have the right to cancel the booking if the amended price is significantly higher than the original price quoted. 

17.6 Prices quoted by us to guests are inclusive of the basic rental cost and all other applicable booking charges, including any relevant platform fees and any UK taxes or government charges which may apply to the booking at the time it is made.

18.1 The personal belongings, vehicles and equipment of you and your fellow guests are left at the property at your own risk. 

18.2 Personal belongings that have been left at the property following departure by you or your fellow guests, and subsequently found by us, the owner or their/our representatives, may be returned following a written request from you.  The charge for returning items will be the cost of postage plus a £5 arrangement fee.  This amount must be paid by you in advance of the items being returned.   

18.3 We will not be liable for any act, neglect or default on the part of the owner or any other person not within Curated Cottages Ltd employment.

19.1 When you make a booking with us, we will collect certain personal information necessary for the completion of the transaction and the provision of the rental services.  This may include your and fellow guest names, contact details, ages, payment information, credit/debit card details and any other details relevant to the booking.  This information may be used to process the booking, manage the reservation, communicate with you and provide customer support services.  Additionally, we may use the information to improve our services, personalise your experience, inform us of any relevant news or other information that we think may be of interest to you, and to prevent fraudulent activities. 

19.2 We may share your personal information with third-party providers, such as payment processors, and with the owner, as necessary to complete the property booking and/or bookings for additional services.   

19.3 We are committed to always protecting your data and privacy and will only use the information lawfully and in accordance with the UK Data Protection Act 2018 and these Booking Conditions.

20.1 These Booking Conditions and the bookings to which they relate are governed in all respects by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales.